Our Privacy Promise

Privacy Policy
Last updated: 07/11/2025

1. Introduction
Centroid Solutions (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, transfer and store your personal data when you (i) visit our website https://centroidsol.com/, (ii) request a demo, (iii) engage our services, or (iv) otherwise interact with us. By using our services or website, you agree to the practices described in this policy.

2. Who we are
We are Centroid Solutions, a company headquartered in the UAE, offering a modular suite of solutions purpose-built to power multi-asset trading and embedded finance. We serve 400+ financial institutions across 55+ countries and support over 10 million users across our client ecosystem.
Our contact details: The Dome Tower, Office 1705, Cluster N, Jumeirah Lakes Towers, Dubai, UAE. Email: .

3. Data we collect
We may collect the following categories of personal data:

• Contact & identity information: name, job title, company, business address, telephone, email address when you request a demo or contact us.
• Business-related data: your company’s name, role, type of business, size, which of our services you are interested in, transaction and service-usage data when you engage our platform.
• Technical & usage data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, other technology on the devices you use to access our website. We gather this when you use our website, services or interact with communications from us.
• Cookies and tracking data: we (and our service providers) use cookies (see our Cookie Policy) and similar technologies to recognise you when you visit our website and to collect certain analytics and usage data.
• Communications data: any correspondence between you and us (for example, by email, telephone, or via our website).
• Other data: any other personal data you choose to submit to us (for example via contact forms, demo requests, or service onboarding).

4. How we use your data
We use personal data for the following purposes:

• To provide and maintain our services, onboarding you or your organisation as a client, responding to your requests, processing demo or service enquiries.
• To manage our relationship with you (including billing, service updates, and communications).
• To improve our website, services and operations, and for internal business purposes such as analytics, monitoring, troubleshooting and security.
• To personalise and customise your experience with us, including communications relevant to your business interests.
• To comply with legal and regulatory obligations, and to establish, exercise or defend our legal rights.
• To send you marketing communications (where you have consented or where permitted by law) about our products and services, events, updates, and other relevant information. You can opt out at any time (see Section 10).

5. Legal basis for processing
Where applicable (for example under EU GDPR), our legal bases for processing your personal data include:

• Performance of a contract: where you engage our services or request a demo.
• Legitimate interests: for example, to operate, improve and secure our services; to run our business; to pursue claims or defend ourselves; and to send non-intrusive marketing communications.
• Consent: where we ask for your consent (for example for cookies, or direct marketing).
• Compliance with legal obligation: where we must process data to meet a regulatory or legal requirement.

6. How we disclose your data
We may share your personal data with:

• Our partners and affiliates.
• Service providers, subcontractors and consultants who process data on our behalf (for example IT infrastructure, hosting services, analytics, marketing, payment processors).
• Professional advisors (lawyers, auditors, insurers).
• Third parties in connection with a sale, merger, reorganisation or change of control of our business.
• Regulatory, government or law enforcement authorities where required by law or to protect our rights, property or the safety of our clients, users or others.
• Other third parties with your consent or at your direction.

7. International data transfers
Since we are headquartered in the UAE and serve clients worldwide, your personal data may be stored and processed in countries other than your country of residence. When we transfer data internationally, we will ensure that appropriate safeguards are in place (e.g., contractual clauses, binding corporate rules) to secure your personal data in compliance with applicable laws.

8. Data retention
We will retain your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy (for example to provide you with our services, comply with legal obligations, resolve disputes and enforce our agreements). After that period, we will securely delete or anonymise your personal data.

9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include encryption, access controls, monitoring, and regular risk assessments. However, no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.

10. Your rights
Depending on your country of residence and applicable law, you may have the following rights regarding your personal data:

• The right to access your personal data that we hold.
• The right to request correction or deletion of your personal data (subject to legal/regulatory restrictions).
• The right to object to or restrict certain processing (for example direct marketing).
• The right to data portability (to the extent applicable).
• The right to withdraw consent (where processing is based on consent) without affecting the lawfulness of past processing.
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at . We may ask for proof of identity to process your request.

If you no longer wish to receive marketing communications from us, you can opt-out by clicking the “unsubscribe” link in our emails or contacting us directly.

11. Cookies and other tracking technologies
Our website uses cookies (including third-party cookies) and similar technologies to collect information about how you use the site and to remember your preferences. For full details, please refer to our separate Cookie Policy.

12. Children’s privacy
Our services are intended for business and institutional clients and are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such data.

13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time (for example to reflect changes in our services or applicable laws). When we make changes, we will revise the “Last updated” date. We encourage you to review this policy periodically. Your continued use of our website or services after an update constitutes your acceptance of the revised policy.

14. Contact us
If you have any questions about this Privacy Policy, the data we hold about you or your rights, please contact:

Thank you for trusting Centroid Solutions with your data.